Treating you and your data with the respect it deserves.
On the 25th May 2018, new laws were introduced detailing how companies such as ourselves are allowed to collect and process your data. This document explains how we at motoadds Supplies Limited do this.
It’s not the most thrilling read, but it is important to show you how your data is used. Maybe grab yourself a cup of tea and read through at your leisure.
We’ve tried to explain everything as simply as possible, but there is a lot of information. If anything is unclear, please contact us for clarification.
We’re not going to insult your intelligence, we’re an internet business that sends your order through the post. Obviously we need to collect some data from you. However it does go further than just a name and address.
GDPR details a number of lawful reasons where we can and should collect data from you. For our company, these fall into 4 main categories as follows:
The first is straight out requirement by law. This could be our legal requirement to hold order data for tax and audit purposes. Or we could be required to pass on details relating to any fraudulent or criminal activity.
As an online retailer, the majority of our orders are to be delivered to you (e.g. at your home or place of work). Therefore we are required to collect your name and address details to pass to the courier companies to allow them to deliver your order.
From time to time, we may place opportunities on our website for you to sign up to receive special offers or exclusive information. By signing up, you are giving us consent to use your data to send such information to you.
With each of these opportunities we will state what data we are collecting and what you should expect to receive from us by signing up.
In certain situations, we will collect and process your data to fulfil activities that we believe are of legitimate interest to you and are deemed a natural and expected part of running our business.
Examples of legitimate interest activity would be to send you emails about products you have purchased or are related, special offers and articles you may be interested in. At any time, you will always have a clear opportunity to opt-out of any communication you feel is not relevant to you.
There are a number of activities that would result in us collecting your personal data. These are as follows:
You’re doing well, you’re about half way through! Let’s keep going…
Now you are aware of what personal data we collect, it’s time for us to explain how we use it and under what basis we justify that use.
So we’ve talked a lot about collecting, holding and using your data. But how secure is it? Are we leaving it exposed for any rogue character to steal and abuse it? Let’s find out…
Quite frankly, we are very extremely strict on data security.
Our website uses the secure and encrypted https protocols across all pages. This means data you input on any page can’t simply be read or changed by someone eavesdropping on the website connection.
We encrypt all customer passwords so that not even we can see what it is. This does mean if you forget it, you will have to request a new one as we cannot retrieve your current one. However we believe the security benefits of password encryption is worthwhile.
We also regularly update our website with all the latest security updates and keep the website protected behind advanced firewalls specifically designed to block malicious attacks.
No. We only hold the data for as long as is deemed necessary for the purpose the data was initially provided.
For example, we are required to keep your order data for a minimum of 5 years to comply with all of our legal obligations.
For us to complete our business and contractual needs, we work with a number of 3rd party companies. This requires us to share some of your personal data with those companies to complete the business need in question.
However we assure you that every 3rd party company we work with have the highest data privacy and security measures in place. They can also only use your data for the direct purpose that we engage them for (e.g. courier companies can’t send you marketing messages after delivering your order).
The majority of your data held by us can be accessed by logging into your account. At this point you can edit or delete any data held.
For a complete list of all data held, please contact us via email and we will arrange for the details of what we hold to be sent to you within 30 days.
You have the right to request that we remove any data that we hold. Barring any legal or contractual obligations, we will always honor any removal requests.
As a final point of clarification, motoadds Supplies Limited is the data controller of this website. This means we are responsible for ensuring your data is handled in a secure and lawful manner.
You can now congratulate yourself on getting to the end of this exciting document.